Resources for Con Edison Customers
If you are experiencing billing issues with Con Edison, here are steps you can take to protect yourself and seek resolution.
File a Complaint with the NYPSC
The New York Public Service Commission (NYPSC) oversees regulated utilities including Con Edison. Filing a formal complaint creates an official record and may trigger investigation.
- Online: Visit askpsc.ny.gov to file a complaint
- Phone: 1-800-342-3377 (Helpline)
- Mail: NYS Department of Public Service, Office of Consumer Services, 3 Empire State Plaza, Albany, NY 12223-1350
Contact the NY Attorney General
The New York Attorney General's Consumer Bureau handles complaints about deceptive business practices, including utility billing.
- Online: Visit ag.ny.gov/consumer-frauds/filing-consumer-complaint
- Phone: 1-800-771-7755
Contact Your Elected Officials
Your state assembly member and state senator can intervene on your behalf with regulated utilities. Providing detailed documentation strengthens your case.
- Find your NY State Assembly member at nyassembly.gov
- Find your NY State Senator at nysenate.gov
- Contact your NYC Council member at council.nyc.gov
Protect Yourself: Documentation Tips
- Take monthly photos of your meter with a timestamp
- Save every bill (screenshot or PDF) — ConEd has been known to remove bills from their portal
- Log every phone call with date, duration, and representative's name if given
- Send all communications in writing (email) and keep copies
- Note your case number and reference it in every interaction
- Keep records of any scheduled appointments and whether technicians arrive
Frequently Asked Questions
How do I dispute an estimated Con Edison bill?
Contact ConEd to dispute the bill and request an actual meter reading. Document everything in writing. If ConEd does not resolve the dispute, file a complaint with the NYPSC. Keep copies of all bills and correspondence, and take photos of your meter.
Can Con Edison shut off my power during a billing dispute?
Under New York regulations, utilities are generally prohibited from disconnecting service while a legitimate billing dispute is being investigated by the NYPSC. However, you should file your dispute formally and in writing to ensure protection.
What is a “smart meter” and why does it matter?
A smart meter automatically transmits your electricity usage data to the utility, eliminating the need for estimated readings or manual meter checks. If ConEd claims you don't have one when you do, they may use estimated readings that can be wildly inaccurate.