4+ Scheduled Service Visits. Zero Arrivals.

When phone calls and emails failed, ConEd representatives insisted that an in-person service visit was required to resolve the billing dispute. Each appointment required clearing an entire day — 8 AM to 3 PM — with the promise that a technician would arrive and the crew would confirm by phone or email beforehand.

Nobody ever arrived. Nobody ever called. Nobody ever emailed.

The customer called to confirm appointments days in advance. Despite this, each appointment was silently cancelled. When questioned, representatives would say the crew “could not access the meter” — without ever having attempted to visit the residence or contact the customer.

Date	Scheduled For	Outcome
February 23, 2024	Scheduled service visit for meter verification. Required clearing schedule 8 AM - 3 PM.	No technician arrived. No inquiry, confirmation, or explanation provided.
March 22, 2024	Scheduled service visit for meter verification. Required clearing schedule 8 AM - 3 PM.	No technician arrived. Upon inquiry, was told crew "could not access the meter" and appointment was silently canceled.
May 14, 2024	Scheduled service visit for meter verification. Required clearing schedule 8 AM - 3 PM.	No technician arrived despite calling to confirm days prior. No notification of cancellation.
July 30, 2024	Scheduled service visit for meter verification. Required clearing schedule 8 AM - 3 PM.	No technician arrived. Was told to reschedule for August 16. Assured crew would confirm by email this time. No confirmation ever received.

The Real Cost

Each of these four appointments required taking a full day off work or rearranging schedules to be available from 8 AM to 3 PM — a 7-hour window. That represents at minimum 28 hours of lost productivity, not counting the phone calls needed to schedule and then inquire about each missed appointment.

After the most recent missed appointment on July 30, 2024, the customer was told to schedule yet another appointment for August 16, 2024. The representative assured that the crew would confirm by email this time. No confirmation was ever received, and the customer correctly predicted the appointment would be silently cancelled as well.